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Privacy Policy for servernightmares.com

1. Introduction

Server Nightmares (“we,” “our,” or “us”) values your trust and is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you use our website, servernightmares.com. We are dedicated to processing personal information transparently, lawfully, and in a manner that respects your rights and choices, in full compliance with applicable data protection laws, including the European Union’s General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

2. Scope and Data Controller

This Privacy Policy applies to all users of servernightmares.com and covers all personal data collected through your interaction with our services. For the purposes of data protection law, Server Nightmares is the Data Controller responsible for determining the purposes and means of processing your personal data.

3. Categories of Personal Data Processed

We process the following categories of personal data:

a. Usage Data
Includes information about how you use our website, including your IP address, browser type, operating system, referring URLs, pages viewed, and session duration.

b. Account Data
Includes personal identifiers such as your full name, billing/shipping address, email address, and telephone number, as provided during registration or checkout.

c. Profile Data
Includes information such as your preferences, buying behavior, shopping history, and any feedback or reviews submitted.

d. Communication Data
Includes records of communication exchanged with us, including emails, support tickets, and correspondence through our contact form.

e. Technical Data
Includes data from the device you use to access servernightmares.com, such as device type, hardware model, system configurations, and browser settings.

f. Transaction Data
Includes information required to process payments and deliveries, such as payment method, transaction identifiers, product orders, and delivery addresses.

g. Preference Data
Includes marketing preferences, notification settings, and indicated interests for specific products or services.

4. Legal Bases for Processing

We rely on the following legal bases to process your data:

– Performance of a Contract: To fulfill our obligations related to services or purchases you request.
– Legitimate Interests: To improve our website functionality, detect and prevent fraud, and maintain the security of servernightmares.com.
– Consent: For activities such as marketing where explicit permission is required.
– Legal Obligation: When required to comply with applicable laws or requests from public authorities.

5. Your Rights

Subject to local laws, you have the following rights with respect to your personal data:

– Right of Access: You may request a copy of the data we hold about you.
– Right to Rectification: You may correct inaccurate or incomplete data.
– Right to Erasure: Also known as the “right to be forgotten,” you may request the deletion of your data.
– Right to Restriction: You may restrict our processing of your personal data under certain conditions.
– Right to Portability: You may receive your data in a structured, commonly used, machine-readable format and transmit it to another controller.
– Right to Object: You may object to the processing of your personal data on grounds relating to your particular situation.

To exercise these rights, please contact us at [email protected].

6. Security Measures

We implement appropriate technical and organizational measures to secure your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:

– Encryption of data in transit and at rest
– Role-based access controls and multi-factor authentication
– Daily encrypted backups of critical data
– Regular staff training on data privacy and security awareness

7. International Transfers

Where your personal information is transferred to jurisdictions outside the European Economic Area (EEA) or California, we ensure adequate protections are in place. These may include the use of Standard Contractual Clauses or other legally approved mechanisms to safeguard your data in accordance with GDPR and CCPA requirements.

8. Data Retention

We retain personal data only as long as necessary for the purposes for which it was collected or as required by law. Retention periods vary based on the data type:

– Account Data: Retained for the life of your account and up to 7 years after termination.
– Transaction Data: Retained for accounting, auditing, and fraud prevention purposes for up to 7 years.
– Communication Logs: Retained for 3 years for quality assurance and legal defense.
– Usage and Technical Data: Retained up to 24 months for analytical and performance optimization.
– Marketing Preferences: Retained until you opt out.

9. Cookie Policy

We use various types of cookies and tracking technologies on servernightmares.com, including:

– Essential Cookies: Required to enable basic website operations.
– Functional Cookies: Allow the site to remember user choices and provide enhanced features.
– Analytics Cookies: Help us understand how visitors interact with the website to improve user experience.
– Performance Cookies: Monitor system performance and diagnose issues.

10. Cookie Management and Compliance

You retain full control over your cookie preferences. Upon visiting servernightmares.com, you are presented with a cookie banner that allows you to manage consent. You may also modify your preferences or revoke consent via our cookie settings interface at any time. We are fully compliant with GDPR and CCPA requirements regarding the use of cookies and personal tracking technologies.

Under CCPA, if you are a California resident, you have the right to opt out of the sale or sharing of your personal information. We do not sell personal data within the meaning of CCPA.

11. Children’s Privacy

Our services are not directed to, and we do not knowingly collect personal data from, children under the age of 13. If we learn that we have collected data from a child under 13, we will take immediate steps to delete such data from our systems. Parents or guardians who believe their child may have provided us with information may contact us at [email protected].

12. Policy Updates

We may amend this Privacy Policy from time to time to reflect changes in legal requirements or our data processing practices. In the event of significant changes, we will provide prominent notice on servernightmares.com and, where appropriate, notify you via email.

13. Contact

If you have any questions, concerns, or complaints regarding this Privacy Policy or your personal data, please contact us at:

Email: [email protected]
Website: https://servernightmares.com

We are committed to upholding your data privacy rights and complying with applicable data protection regulations. Please feel free to contact us with any privacy-related inquiries.

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